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We are working as a wholesale company only supplying business to business customers. For placing orders we require your vat no. and your company details. For further information please see under “New customer” which details we are asking for.
All items are sold in colli, which requires quantities between 6 – 24 pcs. Depending on the item. These information will be found under each product specification.
Waterquest ApS always issues an order confirmation of the purchase within 5 days after date of issue of the purchase order.
Change of order
Changes or additional orders to the purchase order must be notified Waterquest the latest 5 working days from date of issue.
Cancellation of purchase
Cancellation of purchase order must be notified Waterquest in writing the latest 5 working days from date of issue.
Prices offered from Waterquest ApS are always mentioned without VAT, but on the order confirmation the total will always include 25% tax Danish customers. Waterquest ApS reserve the rights for price increases, which ranks higher than the current price list. All invoice are issued in DKK, but we are able to receive payment in SEK and EUR.
Freight is NOT included on the total of the orders and will not be added/visible the order confirmation . For further info regarding freight in accordance to orders, please contact us on +45 35 43 35 00. Freight will be invoiced separately on the invoice.
Request of samples is possible.
If no agreement is made the maximum lending time is 2 months in general.
If samples not are returned according to the made agreement, Waterquest ApS reserve the right to invoice purchase the items.
Commission agreement can be issued according separately agreement.
Terms of payment
First 2 deliveries must be prepaid or delivered C.O.D (cash on delivery). Hereafter are terms of payment 8 days net.
Possession of goods
All sold items are in Waterquest ApS possession until payment is done.
Delay of delivery
Delivery dates are determined on best estimation from Waterquest ApS, therefore has purchaser no rights to exercise any authorities, unless other is agreed, in case of delay in delivery.
If other agreement is made it will be issued according to the Danish "Købeloven".
§21. Is the item not delivered in right time and this not is caused by purchasers condition or accidental event, of which purchaser is responsible of the risks, has the purchaser the choice of demanding the item delivered or cancel the purchase.
§21, article 2. Was the delay or was it by seller estimated to be of unimportant importance for the purchaser, can he not cancel the purchase, unless he reserved the right for exact delivery.
Complaints must be notified Waterquest the latest 14 days after goods are received. Further technical and malfunction complaints beyond this period, will be inspected and evaluated separately.
Return of goods
Return of goods will only be received against preceding agreement. It is a condition for credit of payment that a preceding agreement is made and the items are returned in original complete package without malfunctions.